REFUND POLICY
Refund Policy for All Our Services
Effective Date: January 2024
Thank you for choosing our luxury events and private chef services. We strive to provide you with exceptional experiences and ensure your satisfaction. However, we understand that circumstances may arise where you may require a refund. This refund policy outlines the terms and conditions for refunds related to our services.
Event Planning / Catering Services Refunds
1.1. Retainer for Services: To secure our event planning services, a 50% payment is required to hold your date and time. First-come, first-served policies apply to reservations. If a deposit is not made, your services or date will still be available for booking.
1.2. Final Payments: All final payments must be received 72 hours prior to the scheduled service. Failure to make the final payment within the specified timeframe may result in the cancellation of our services.
1.3. Refund Eligibility: Refunds for event planning services will be considered on a case-by-case basis. Depending on the circumstances and timeline of the cancellation, a partial refund may be offered, taking into account the costs and efforts already expended by our team.
Private Chef Services Refunds
2.1. Retainer for Services: To secure the services of our private chef, a 50% payment is required to hold your date and time. First-come, first-served policies apply to reservations. If a deposit is not made, your services or date will still be available for booking.
2.2. Cancellation Timeframe:
a) If you cancel the private chef service at least 14 days prior to the scheduled event, you may be eligible for a partial refund, excluding the non-refundable deposit.
b) If you cancel within 7 days of the scheduled event, no refunds will be issued as it may be challenging to secure alternative bookings for our chefs.
2.3. Refund Eligibility: Refunds for private chef services will be evaluated based on the cancellation timeframe and circumstances. Any costs already incurred by our team in preparation for the event will be taken into consideration.
Force Majeure Events
In the event of unforeseen circumstances beyond our control, such as natural disasters, severe weather conditions, or other force majeure events, we will work with you to find suitable alternatives or reschedule the services. Refunds in such cases will be subject to the specific circumstances and may be issued on a case-by-case basis.
Payment Terms and Invoicing
4.1. Invoicing and Payment: Every payment will be made using an invoice. Once the quote has been negotiated and accepted, you will receive an invoice that needs to be paid right away. After 3 business days, the invoice will automatically close. It will remain open for 3 days. Failure to make the required payment within the specified timeframe may result in the cancellation of our services or an increase in the estimate stated on the invoice.
4.2. Discount Rate to Loyal Clientele: When you book an event with us, you will automatically receive a 5% discount for your first event. Please note that the discount rate will increase with each event booked with us, up to 10%. The maximum discount rate offered is 15% for each event booked with us. Terms and conditions apply.
Advance Booking Requirements
Please note that we require at least 72 hours advance booking for your chosen brunch or dinner reservations. Failure to meet this requirement may limit our ability to accommodate your request.
Please note that this refund policy is subject to change at our discretion. We encourage you to review this policy periodically for any updates.
If you have any questions or need further clarification regarding our refund policy, please contact our customer support team. We are committed to providing excellent service and addressing any concerns you may have.
Thank you for choosing Lottie’s Morsel™ to cater to your luxury events and private chef services.